Southern Colorado Crisis Connection
Colorado Crisis Services

Southern Colorado Crisis
Connection
Southern Colorado Crisis Connection

Welcome to the Southern Colorado Crisis Connection (SCCC) website.

Timeframe: From:      To:      Show Data Tables:


Walk-in and Mobile Data

Walk-in Mobile  Crisis
ACCESS
Timeliness of crisis contact  - Percent of walk-ins who need crisis services seen within 1 hour of check-in
98.87 % 97.44 % 96.67 % 96.59 % 92.31 % 94.89 % 98.87 % 97.44 % 96.67 % 96.59 % 92.31 % 94.89 % 97.04 % 96.87 % 95.04 % 98.01 % 99.24 % 97.02 % 97.04 % 96.87 % 95.04 % 98.01 % 99.24 % 97.02 %
ENGAGEMENT
Engagement in treatment and planning process - Percent of clients who participated in service planning and decisions
88.49 % 91.40 % 83.33 % 85.23 % 84.62 % 77.37 % 88.49 % 91.40 % 83.33 % 85.23 % 84.62 % 77.37 % 40.43 % 40.73 % 39.94 % 38.31 % 40.86 % 47.39 % 40.43 % 40.73 % 39.94 % 38.31 % 40.86 % 47.39 %
Voluntary engagement in crisis stabilization services - Percent of clients who voluntarily engage in crisis services
98.42 % 99.07 % 82.50 % 75.00 % 79.81 % 83.94 % 98.42 % 99.07 % 82.50 % 75.00 % 79.81 % 83.94 % 79.78 % 80.94 % 79.89 % 85.57 % 86.04 % 84.86 % 79.78 % 80.94 % 79.89 % 85.57 % 86.04 % 84.86 %
OUTCOMES
Crisis Service Critical Incident Tracking - Percentage of crisis stabilization services that result in a critical incident, to be reported in line with OBH Critical Incident policy
1.81 % 3.49 % 4.17 % 2.27 % 1.92 % 0.00 % 1.81 % 3.49 % 4.17 % 2.27 % 1.92 % 0.00 % 0.00 % 0.26 % 0.00 % 0.00 % 0.00 % 0.00 % 0.00 % 0.26 % 0.00 % 0.00 % 0.00 % 0.00 %
Outcome as a result of contact - Percentage of crisis stabilization services that result in:
Select Walk-in Outcome: 
Other: 22.12 % Other: 26.98 % Other: 16.67 % Other: 7.95 % Other: 2.88 % Other: 4.38 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % Detox: 2.93 % Detox: 3.02 % Detox: 3.33 % Detox: 1.14 % Detox: 0.96 % Detox: 0.73 % ATU:4.29 % ATU:2.79 % ATU:24.17 % ATU:35.23 % ATU:34.62 % ATU:27.74 % Psychiatric: 2.03 % Psychiatric: 1.40 % Psychiatric: 19.17 % Psychiatric: 25.00 % Psychiatric: 29.81 % Psychiatric: 37.23 % Discharge Other: 16.25 % Discharge Other: 13.02 % Discharge Other: 7.50 % Discharge Other: 5.68 % Discharge Other: 1.92 % Discharge Other: 2.19 % Discharge Home: 48.53 % Discharge Home: 43.49 % Discharge Home: 12.50 % Discharge Home: 10.23 % Discharge Home: 18.27 % Discharge Home: 17.52 % MH Referral: 37.92 % MH Referral: 40.93 % MH Referral: 13.33 % MH Referral: 0.00 % MH Referral: 0.96 % MH Referral: 3.65 % ER: 2.03 % ER: 2.09 % ER: 1.67 % ER: 1.14 % ER: 0.96 % ER: 0.00 % Respite: 0.68 % Respite: 0.70 % Respite: 8.33 % Respite: 11.36 % Respite: 9.62 % Respite: 6.57 % First Responder: 0.68 % First Responder: 0.93 % First Responder: 0.00 % First Responder: 1.14 % First Responder: 0.00 % First Responder: 0.00 % Other: 22.12 % Other: 26.98 % Other: 16.67 % Other: 7.95 % Other: 2.88 % Other: 4.38 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % Detox: 2.93 % Detox: 3.02 % Detox: 3.33 % Detox: 1.14 % Detox: 0.96 % Detox: 0.73 % ATU:4.29 % ATU:2.79 % ATU:24.17 % ATU:35.23 % ATU:34.62 % ATU:27.74 % Psychiatric: 2.03 % Psychiatric: 1.40 % Psychiatric: 19.17 % Psychiatric: 25.00 % Psychiatric: 29.81 % Psychiatric: 37.23 % Discharge Other: 16.25 % Discharge Other: 13.02 % Discharge Other: 7.50 % Discharge Other: 5.68 % Discharge Other: 1.92 % Discharge Other: 2.19 % Discharge Home: 48.53 % Discharge Home: 43.49 % Discharge Home: 12.50 % Discharge Home: 10.23 % Discharge Home: 18.27 % Discharge Home: 17.52 % MH Referral: 37.92 % MH Referral: 40.93 % MH Referral: 13.33 % MH Referral: 0.00 % MH Referral: 0.96 % MH Referral: 3.65 % ER: 2.03 % ER: 2.09 % ER: 1.67 % ER: 1.14 % ER: 0.96 % ER: 0.00 % Respite: 0.68 % Respite: 0.70 % Respite: 8.33 % Respite: 11.36 % Respite: 9.62 % Respite: 6.57 % First Responder: 0.68 % First Responder: 0.93 % First Responder: 0.00 % First Responder: 1.14 % First Responder: 0.00 % First Responder: 0.00 %
Select Mobile Outcome: 
Other: 13.21 % Other: 11.75 % Other: 3.58 % Other: 2.24 % Other: 3.05 % Other: 3.47 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % Detox: 4.04 % Detox: 4.70 % Detox: 3.03 % Detox: 3.48 % Detox: 3.81 % Detox: 3.97 % ATU: 6.47 % ATU: 6.01 % ATU: 3.86 % ATU: 3.73 % ATU: 2.79 % ATU: 5.71 % Psychiatric: 6.47 % Psychiatric: 6.79 % Psychiatric: 8.26 % Psychiatric: 7.96 % Psychiatric: 9.14 % Psychiatric: 11.66 % Discharge Other: 4.04 % Discharge Other: 4.18 % Discharge Other: 3.03 % Discharge Other: 2.99 % Discharge Other: 2.54 % Discharge Other: 1.74 % Discharge Home: 36.93 % Discharge Home: 26.37 % Discharge Home: 49.31 % Discharge Home: 42.04 % Discharge Home: 41.88 % Discharge Home: 37.72 % MH Referral: 2.70 % MH Referral: 4.96 % MH Referral: 4.13 % MH Referral: 4.23 % MH Referral: 2.54 % MH Referral: 4.22 % ER: 8.36 % ER: 11.49 % ER: 8.26 % ER: 15.67 % ER: 13.71 % ER: 8.44 % Respite: 0.81 % Respite: 1.04 % Respite: 1.10 % Respite: 1.24 % Respite: 1.27 % Respite: 2.48 % CSU: 13.21 % CSU: 17.49 % CSU: 14.60 % CSU: 15.92 % CSU: 19.29 % CSU: 20.10 % First Responder: 0.81 % First Responder: 6.53 % First Responder: 1.65 % First Responder: 0.75 % First Responder: 0.00 % First Responder: 0.25 % Other: 13.21 % Other: 11.75 % Other: 3.58 % Other: 2.24 % Other: 3.05 % Other: 3.47 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % Detox: 4.04 % Detox: 4.70 % Detox: 3.03 % Detox: 3.48 % Detox: 3.81 % Detox: 3.97 % ATU: 6.47 % ATU: 6.01 % ATU: 3.86 % ATU: 3.73 % ATU: 2.79 % ATU: 5.71 % Psychiatric: 6.47 % Psychiatric: 6.79 % Psychiatric: 8.26 % Psychiatric: 7.96 % Psychiatric: 9.14 % Psychiatric: 11.66 % Discharge Other: 4.04 % Discharge Other: 4.18 % Discharge Other: 3.03 % Discharge Other: 2.99 % Discharge Other: 2.54 % Discharge Other: 1.74 % Discharge Home: 36.93 % Discharge Home: 26.37 % Discharge Home: 49.31 % Discharge Home: 42.04 % Discharge Home: 41.88 % Discharge Home: 37.72 % MH Referral: 2.70 % MH Referral: 4.96 % MH Referral: 4.13 % MH Referral: 4.23 % MH Referral: 2.54 % MH Referral: 4.22 % ER: 8.36 % ER: 11.49 % ER: 8.26 % ER: 15.67 % ER: 13.71 % ER: 8.44 % Respite: 0.81 % Respite: 1.04 % Respite: 1.10 % Respite: 1.24 % Respite: 1.27 % Respite: 2.48 % CSU: 13.21 % CSU: 17.49 % CSU: 14.60 % CSU: 15.92 % CSU: 19.29 % CSU: 20.10 % First Responder: 0.81 % First Responder: 6.53 % First Responder: 1.65 % First Responder: 0.75 % First Responder: 0.00 % First Responder: 0.25 %
Decrease in suicidal risk - Percentage of suicidal clients who reduced their suicidal risk per crisis episode
Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-74: 100.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 27-64: 35.7 % Age 27-64: 31.6 % Age 27-64: 35.5 % Age 27-64: 12.5 % Age 27-64: 54.1 % Age 27-64: 35.0 % Age 22-26: 31.3 % Age 22-26: 14.3 % Age 22-26: 23.1 % Age 22-26: 16.7 % Age 22-26: 28.6 % Age 22-26: 28.6 % Age 18-21: 16.7 % Age 18-21: 18.2 % Age 18-21: 22.2 % Age 18-21: 50.0 % Age 18-21: 60.0 % Age 18-21: 28.6 % Age 13-17: 25.0 % Age 13-17: 18.8 % Age 13-17: 20.0 % Age 13-17: 61.5 % Age 13-17: 37.5 % Age 13-17: 44.4 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 50.0 % Age 0-12: 44.4 % Age 0-12: 66.7 % Age 0-12: 20.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-74: 100.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 27-64: 35.7 % Age 27-64: 31.6 % Age 27-64: 35.5 % Age 27-64: 12.5 % Age 27-64: 54.1 % Age 27-64: 35.0 % Age 22-26: 31.3 % Age 22-26: 14.3 % Age 22-26: 23.1 % Age 22-26: 16.7 % Age 22-26: 28.6 % Age 22-26: 28.6 % Age 18-21: 16.7 % Age 18-21: 18.2 % Age 18-21: 22.2 % Age 18-21: 50.0 % Age 18-21: 60.0 % Age 18-21: 28.6 % Age 13-17: 25.0 % Age 13-17: 18.8 % Age 13-17: 20.0 % Age 13-17: 61.5 % Age 13-17: 37.5 % Age 13-17: 44.4 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 50.0 % Age 0-12: 44.4 % Age 0-12: 66.7 % Age 0-12: 20.0 %
 0-1213-1718-2122-2627-6465-7475+Unknown
3/1/2016 1 / 5
(20.0 %)
12 / 27
(44.4 %)
2 / 7
(28.6 %)
2 / 7
(28.6 %)
14 / 40
(35.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
4/1/2016 2 / 3
(66.7 %)
6 / 16
(37.5 %)
3 / 5
(60.0 %)
2 / 7
(28.6 %)
20 / 37
(54.1 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
5/1/2016 4 / 9
(44.4 %)
8 / 13
(61.5 %)
3 / 6
(50.0 %)
1 / 6
(16.7 %)
4 / 32
(12.5 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
6/1/2016 1 / 2
(50.0 %)
2 / 10
(20.0 %)
2 / 9
(22.2 %)
3 / 13
(23.1 %)
11 / 31
(35.5 %)
0 / 1
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
7/1/2016 0 / 1
(0.0 %)
3 / 16
(18.8 %)
2 / 11
(18.2 %)
1 / 7
(14.3 %)
12 / 38
(31.6 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
8/1/2016 0 / 2
(0.0 %)
2 / 8
(25.0 %)
1 / 6
(16.7 %)
5 / 16
(31.3 %)
15 / 42
(35.7 %)
1 / 1
(100.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 100.0 % Age 75+: 0.0 % Age 75+: 50.0 % Age 75+: 0.0 % Age 75+: 100.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-74: 100.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 100.0 % Age 65-74: 100.0 % Age 27-64: 51.9 % Age 27-64: 52.9 % Age 27-64: 62.0 % Age 27-64: 73.3 % Age 27-64: 57.1 % Age 27-64: 51.7 % Age 22-26: 50.0 % Age 22-26: 66.7 % Age 22-26: 50.0 % Age 22-26: 50.0 % Age 22-26: 66.7 % Age 22-26: 63.6 % Age 18-21: 80.0 % Age 18-21: 60.0 % Age 18-21: 100.0 % Age 18-21: 100.0 % Age 18-21: 66.7 % Age 18-21: 83.3 % Age 13-17: 60.0 % Age 13-17: 42.9 % Age 13-17: 66.7 % Age 13-17: 64.7 % Age 13-17: 93.3 % Age 13-17: 57.9 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 100.0 % Age 0-12: 100.0 % Age 0-12: 75.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 100.0 % Age 75+: 0.0 % Age 75+: 50.0 % Age 75+: 0.0 % Age 75+: 100.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-74: 100.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 100.0 % Age 65-74: 100.0 % Age 27-64: 51.9 % Age 27-64: 52.9 % Age 27-64: 62.0 % Age 27-64: 73.3 % Age 27-64: 57.1 % Age 27-64: 51.7 % Age 22-26: 50.0 % Age 22-26: 66.7 % Age 22-26: 50.0 % Age 22-26: 50.0 % Age 22-26: 66.7 % Age 22-26: 63.6 % Age 18-21: 80.0 % Age 18-21: 60.0 % Age 18-21: 100.0 % Age 18-21: 100.0 % Age 18-21: 66.7 % Age 18-21: 83.3 % Age 13-17: 60.0 % Age 13-17: 42.9 % Age 13-17: 66.7 % Age 13-17: 64.7 % Age 13-17: 93.3 % Age 13-17: 57.9 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 100.0 % Age 0-12: 100.0 % Age 0-12: 75.0 %
 0-1213-1718-2122-2627-6465-7475+Unknown
3/1/2016 6 / 8
(75.0 %)
11 / 19
(57.9 %)
5 / 6
(83.3 %)
7 / 11
(63.6 %)
30 / 58
(51.7 %)
1 / 1
(100.0 %)
0 / 1
(0.0 %)
1 / 1
(100.0 %)
4/1/2016 4 / 4
(100.0 %)
14 / 15
(93.3 %)
4 / 6
(66.7 %)
6 / 9
(66.7 %)
20 / 35
(57.1 %)
1 / 1
(100.0 %)
0 / 1
(0.0 %)
0 / 0
(0.0 %)
5/1/2016 4 / 4
(100.0 %)
11 / 17
(64.7 %)
5 / 5
(100.0 %)
7 / 14
(50.0 %)
33 / 45
(73.3 %)
0 / 0
(0.0 %)
2 / 2
(100.0 %)
0 / 0
(0.0 %)
6/1/2016 0 / 0
(0.0 %)
8 / 12
(66.7 %)
7 / 7
(100.0 %)
3 / 6
(50.0 %)
31 / 50
(62.0 %)
0 / 2
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
7/1/2016 0 / 0
(0.0 %)
3 / 7
(42.9 %)
3 / 5
(60.0 %)
6 / 9
(66.7 %)
27 / 51
(52.9 %)
0 / 0
(0.0 %)
1 / 2
(50.0 %)
0 / 0
(0.0 %)
8/1/2016 0 / 3
(0.0 %)
9 / 15
(60.0 %)
8 / 10
(80.0 %)
3 / 6
(50.0 %)
27 / 52
(51.9 %)
1 / 1
(100.0 %)
0 / 0
(0.0 %)
0 / 1
(0.0 %)
Follow through with referral - Percentage of clients who made or kept an appointment at the service for which they received a referral
71.78 % 74.88 % 35.00 % 69.32 % 69.23 % 64.23 % 71.78 % 74.88 % 35.00 % 69.32 % 69.23 % 64.23 % 22.91 % 20.10 % 21.21 % 20.65 % 23.86 % 32.26 % 22.91 % 20.10 % 21.21 % 20.65 % 23.86 % 32.26 %
Previous crisis contact - Percentage of clients by age category who have had a previous contact within the last 90 days
Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-75: 28.6 % Age 65-75: 20.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 27-64: 20.8 % Age 27-64: 17.8 % Age 27-64: 4.9 % Age 27-64: 13.2 % Age 27-64: 0.0 % Age 27-64: 14.3 % Age 22-26: 26.9 % Age 22-26: 19.4 % Age 22-26: 14.3 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 18-21: 29.6 % Age 18-21: 21.2 % Age 18-21: 0.0 % Age 18-21: 16.7 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 13-17: 19.1 % Age 13-17: 20.0 % Age 13-17: 7.7 % Age 13-17: 17.7 % Age 13-17: 4.0 % Age 13-17: 12.1 % Age 0-12: 14.7 % Age 0-12: 12.5 % Age 0-12: 0.0 % Age 0-12: 27.3 % Age 0-12: 33.3 % Age 0-12: 12.5 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-75: 28.6 % Age 65-75: 20.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 27-64: 20.8 % Age 27-64: 17.8 % Age 27-64: 4.9 % Age 27-64: 13.2 % Age 27-64: 0.0 % Age 27-64: 14.3 % Age 22-26: 26.9 % Age 22-26: 19.4 % Age 22-26: 14.3 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 18-21: 29.6 % Age 18-21: 21.2 % Age 18-21: 0.0 % Age 18-21: 16.7 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 13-17: 19.1 % Age 13-17: 20.0 % Age 13-17: 7.7 % Age 13-17: 17.7 % Age 13-17: 4.0 % Age 13-17: 12.1 % Age 0-12: 14.7 % Age 0-12: 12.5 % Age 0-12: 0.0 % Age 0-12: 27.3 % Age 0-12: 33.3 % Age 0-12: 12.5 %
 0-1213-1718-2122-2627-6465-7475+Unknown
3/1/2016 2 / 16
(12.5 %)
4 / 33
(12.1 %)
0 / 7
(0.0 %)
0 / 7
(0.0 %)
8 / 56
(14.3 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
4/1/2016 2 / 6
(33.3 %)
1 / 25
(4.0 %)
0 / 7
(0.0 %)
0 / 7
(0.0 %)
0 / 47
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
5/1/2016 3 / 11
(27.3 %)
3 / 17
(17.7 %)
1 / 6
(16.7 %)
0 / 4
(0.0 %)
5 / 38
(13.2 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
6/1/2016 0 / 7
(0.0 %)
1 / 13
(7.7 %)
0 / 12
(0.0 %)
2 / 14
(14.3 %)
2 / 41
(4.9 %)
0 / 1
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
7/1/2016 3 / 24
(12.5 %)
6 / 30
(20.0 %)
7 / 33
(21.2 %)
6 / 31
(19.4 %)
34 / 191
(17.8 %)
1 / 5
(20.0 %)
0 / 1
(0.0 %)
0 / 1
(0.0 %)
8/1/2016 5 / 34
(14.7 %)
8 / 42
(19.1 %)
8 / 27
(29.6 %)
14 / 52
(26.9 %)
44 / 212
(20.8 %)
2 / 7
(28.6 %)
0 / 1
(0.0 %)
0 / 0
(0.0 %)
Age Unknown: 25.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 16.7 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 16.7 % Age 75+: 28.6 % Age 75+: 0.0 % Age 65-75: 25.0 % Age 65-75: 7.7 % Age 65-75: 16.7 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 11.8 % Age 27-64: 10.9 % Age 27-64: 8.0 % Age 27-64: 4.2 % Age 27-64: 10.3 % Age 27-64: 6.9 % Age 27-64: 10.1 % Age 22-26: 6.5 % Age 22-26: 8.3 % Age 22-26: 7.7 % Age 22-26: 4.6 % Age 22-26: 17.2 % Age 22-26: 8.0 % Age 18-21: 9.7 % Age 18-21: 12.5 % Age 18-21: 8.7 % Age 18-21: 4.4 % Age 18-21: 4.6 % Age 18-21: 14.3 % Age 13-17: 4.3 % Age 13-17: 4.6 % Age 13-17: 7.1 % Age 13-17: 5.5 % Age 13-17: 7.6 % Age 13-17: 6.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 18.8 % Age 0-12: 0.0 % Age Unknown: 25.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 16.7 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 16.7 % Age 75+: 28.6 % Age 75+: 0.0 % Age 65-75: 25.0 % Age 65-75: 7.7 % Age 65-75: 16.7 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 11.8 % Age 27-64: 10.9 % Age 27-64: 8.0 % Age 27-64: 4.2 % Age 27-64: 10.3 % Age 27-64: 6.9 % Age 27-64: 10.1 % Age 22-26: 6.5 % Age 22-26: 8.3 % Age 22-26: 7.7 % Age 22-26: 4.6 % Age 22-26: 17.2 % Age 22-26: 8.0 % Age 18-21: 9.7 % Age 18-21: 12.5 % Age 18-21: 8.7 % Age 18-21: 4.4 % Age 18-21: 4.6 % Age 18-21: 14.3 % Age 13-17: 4.3 % Age 13-17: 4.6 % Age 13-17: 7.1 % Age 13-17: 5.5 % Age 13-17: 7.6 % Age 13-17: 6.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 18.8 % Age 0-12: 0.0 %
 0-1213-1718-2122-2627-6465-7475+Unknown
3/1/2016 0 / 18
(0.0 %)
3 / 50
(6.0 %)
3 / 21
(14.3 %)
2 / 25
(8.0 %)
17 / 168
(10.1 %)
2 / 17
(11.8 %)
0 / 10
(0.0 %)
1 / 6
(16.7 %)
4/1/2016 3 / 16
(18.8 %)
4 / 53
(7.6 %)
1 / 22
(4.6 %)
5 / 29
(17.2 %)
12 / 174
(6.9 %)
0 / 7
(0.0 %)
2 / 7
(28.6 %)
0 / 2
(0.0 %)
5/1/2016 0 / 13
(0.0 %)
3 / 55
(5.5 %)
1 / 23
(4.4 %)
2 / 44
(4.6 %)
19 / 185
(10.3 %)
0 / 4
(0.0 %)
1 / 6
(16.7 %)
0 / 3
(0.0 %)
6/1/2016 0 / 8
(0.0 %)
2 / 28
(7.1 %)
2 / 23
(8.7 %)
3 / 39
(7.7 %)
8 / 193
(4.2 %)
2 / 12
(16.7 %)
0 / 12
(0.0 %)
0 / 3
(0.0 %)
7/1/2016 0 / 1
(0.0 %)
1 / 22
(4.6 %)
3 / 24
(12.5 %)
3 / 36
(8.3 %)
18 / 224
(8.0 %)
1 / 13
(7.7 %)
0 / 7
(0.0 %)
0 / 1
(0.0 %)
8/1/2016 0 / 15
(0.0 %)
2 / 47
(4.3 %)
3 / 31
(9.7 %)
2 / 31
(6.5 %)
23 / 211
(10.9 %)
2 / 8
(25.0 %)
0 / 5
(0.0 %)
1 / 4
(25.0 %)
Previous Contact within the previous 15 days / 30 days / 60 days / 90 days
Previous 90: 0.2 % Previous 90: 0.9 % Previous 90: 0.8 % Previous 90: 3.4 % Previous 90: 1.9 % Previous 90: 2.9 % Previous 60: 2.9 % Previous 60: 1.2 % Previous 60: 2.5 % Previous 60: 5.7 % Previous 60: 1.0 % Previous 60: 2.2 % Previous 30: 5.6 % Previous 30: 3.3 % Previous 30: 0.0 % Previous 30: 1.1 % Previous 30: 0.0 % Previous 30: 5.1 % Previous 15: 17.2 % Previous 15: 17.2 % Previous 15: 5.8 % Previous 15: 6.8 % Previous 15: 1.0 % Previous 15: 3.7 % Previous 90: 0.2 % Previous 90: 0.9 % Previous 90: 0.8 % Previous 90: 3.4 % Previous 90: 1.9 % Previous 90: 2.9 % Previous 60: 2.9 % Previous 60: 1.2 % Previous 60: 2.5 % Previous 60: 5.7 % Previous 60: 1.0 % Previous 60: 2.2 % Previous 30: 5.6 % Previous 30: 3.3 % Previous 30: 0.0 % Previous 30: 1.1 % Previous 30: 0.0 % Previous 30: 5.1 % Previous 15: 17.2 % Previous 15: 17.2 % Previous 15: 5.8 % Previous 15: 6.8 % Previous 15: 1.0 % Previous 15: 3.7 %
Data DatePrevious 15Previous 30Previous 60Previous 90
3/1/2016 5 / 137
(3.7 %)
7 / 137
(5.1 %)
3 / 137
(2.2 %)
4 / 137
(2.9 %)
4/1/2016 1 / 104
(1.0 %)
0 / 104
(0.0 %)
1 / 104
(1.0 %)
2 / 104
(1.9 %)
5/1/2016 6 / 88
(6.8 %)
1 / 88
(1.1 %)
5 / 88
(5.7 %)
3 / 88
(3.4 %)
6/1/2016 7 / 120
(5.8 %)
0 / 120
(0.0 %)
3 / 120
(2.5 %)
1 / 120
(0.8 %)
7/1/2016 74 / 430
(17.2 %)
14 / 430
(3.3 %)
5 / 430
(1.2 %)
4 / 430
(0.9 %)
8/1/2016 76 / 443
(17.2 %)
25 / 443
(5.6 %)
13 / 443
(2.9 %)
1 / 443
(0.2 %)
Previous 90: 0.3 % Previous 90: 2.1 % Previous 90: 0.3 % Previous 90: 1.0 % Previous 90: 1.3 % Previous 90: 1.2 % Previous 60: 3.0 % Previous 60: 0.3 % Previous 60: 3.6 % Previous 60: 2.0 % Previous 60: 2.8 % Previous 60: 1.5 % Previous 30: 2.7 % Previous 30: 1.3 % Previous 30: 0.6 % Previous 30: 1.5 % Previous 30: 1.8 % Previous 30: 1.2 % Previous 15: 4.9 % Previous 15: 11.2 % Previous 15: 7.2 % Previous 15: 12.9 % Previous 15: 14.5 % Previous 15: 8.4 % Previous 90: 0.3 % Previous 90: 2.1 % Previous 90: 0.3 % Previous 90: 1.0 % Previous 90: 1.3 % Previous 90: 1.2 % Previous 60: 3.0 % Previous 60: 0.3 % Previous 60: 3.6 % Previous 60: 2.0 % Previous 60: 2.8 % Previous 60: 1.5 % Previous 30: 2.7 % Previous 30: 1.3 % Previous 30: 0.6 % Previous 30: 1.5 % Previous 30: 1.8 % Previous 30: 1.2 % Previous 15: 4.9 % Previous 15: 11.2 % Previous 15: 7.2 % Previous 15: 12.9 % Previous 15: 14.5 % Previous 15: 8.4 %
Data DatePrevious 15Previous 30Previous 60Previous 90
3/1/2016 34 / 403
(8.4 % )
5 / 403
(1.2 % )
6 / 403
(1.5 % )
5 / 403
(1.2 % )
4/1/2016 57 / 394
(14.5 % )
7 / 394
(1.8 % )
11 / 394
(2.8 % )
5 / 394
(1.3 % )
5/1/2016 52 / 402
(12.9 % )
6 / 402
(1.5 % )
8 / 402
(2.0 % )
4 / 402
(1.0 % )
6/1/2016 26 / 363
(7.2 % )
2 / 363
(0.6 % )
13 / 363
(3.6 % )
1 / 363
(0.3 % )
7/1/2016 43 / 383
(11.2 % )
5 / 383
(1.3 % )
1 / 383
(0.3 % )
8 / 383
(2.1 % )
8/1/2016 18 / 371
(4.9 % )
10 / 371
(2.7 % )
11 / 371
(3.0 % )
1 / 371
(0.3 % )
CUSTOMER SATISFACTION
Average customer satisfaction score for persons receiving Crisis Services on a 1 to 5 scale
4.2554 4.4303 4.2542 4.1839 4.1782 4.1985 4.2554 4.4303 4.2542 4.1839 4.1782 4.1985 3.6592 3.8555 3.8791 4.1775 4.3958 4.1642 3.6592 3.8555 3.8791 4.1775 4.3958 4.1642

Crisis, Residential/Respite and Capacity Data

Crisis Crisis Residential/Respite
ACCESS
Timeliness of crisis contact - Percentage of walk-ins seen within 24 hours of referral receipt
72.81 % 83.67 % 90.00 % 96.88 % 97.18 % 97.26 % 72.81 % 83.67 % 90.00 % 96.88 % 97.18 % 97.26 %
100.00 % 87.50 % 33.33 % 30.00 % 66.67 % 60.00 % 100.00 % 87.50 % 33.33 % 30.00 % 66.67 % 60.00 %
ENGAGEMENT
Engagement in treatment and planning process - Percentage of clients who participated in treatment planning
88.60 % 95.92 % 85.00 % 81.25 % 80.28 % 86.30 % 88.60 % 95.92 % 85.00 % 81.25 % 80.28 % 86.30 % 25.00 % 50.00 % 88.89 % 90.00 % 88.89 % 100.00 % 25.00 % 50.00 % 88.89 % 90.00 % 88.89 % 100.00 %
Voluntary engagement in crisis stabilization services - Percent of clients who voluntarily engage in crisis services
82.46 % 89.80 % 92.50 % 95.31 % 98.59 % 100.00 % 82.46 % 89.80 % 92.50 % 95.31 % 98.59 % 100.00 %  
OUTCOMES
Outcome of Crisis Services - Percentage of crisis stabilization services that result in a critical incident, to be reported in line with OBH Critical Incident policy
0.00 % 0.00 % 0.00 % 0.00 % 0.00 % 0.00 % 0.00 % 0.00 % 0.00 % 0.00 % 0.00 % 0.00 % 0.00 % 0.00 % 11.11 % 0.00 % 0.00 % 0.00 % 0.00 % 0.00 % 11.11 % 0.00 % 0.00 % 0.00 %
Outcome of Services - Percentage of crisis stabilization services that result in:
Select Crisis Outcome:

Other: 10.53 % Other: 6.12 % Other: 5.00 % Other: 14.06 % Other: 9.86 % Other: 6.85 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % Detox: 0.00 % Detox: 0.00 % Detox: 0.00 % Detox: 0.00 % Detox: 0.00 % Detox: 4.11 % ATU: 7.89 % ATU: 10.20 % ATU: 17.50 % ATU: 14.06 % ATU: 7.04 % ATU: 12.33 % Psychiatric: 8.77 % Psychiatric: 2.04 % Psychiatric: 2.50 % Psychiatric: 6.25 % Psychiatric: 4.23 % Psychiatric: 8.22 % Discharge Other: 0.88 % Discharge Other: 2.04 % Discharge Other: 2.50 % Discharge Other: 3.13 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Home: 60.53 % Discharge Home: 53.06 % Discharge Home: 52.50 % Discharge Home: 39.06 % Discharge Home: 60.56 % Discharge Home: 52.05 % MH Referral: 28.95 % MH Referral: 24.49 % MH Referral: 5.00 % MH Referral: 14.06 % MH Referral: 15.49 % MH Referral: 10.96 % ER: 0.88 % ER: 2.04 % ER: 0.00 % ER: 1.56 % ER: 0.00 % ER: 0.00 % Respite: 1.75 % Respite: 18.37 % Respite: 15.00 % Respite: 6.25 % Respite: 1.41 % Respite: 4.11 % First Responder: 0.00 % First Responder: 0.00 % First Responder: 0.00 % First Responder: 0.00 % First Responder: 0.00 % First Responder: 0.00 % Other: 10.53 % Other: 6.12 % Other: 5.00 % Other: 14.06 % Other: 9.86 % Other: 6.85 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % Detox: 0.00 % Detox: 0.00 % Detox: 0.00 % Detox: 0.00 % Detox: 0.00 % Detox: 4.11 % ATU: 7.89 % ATU: 10.20 % ATU: 17.50 % ATU: 14.06 % ATU: 7.04 % ATU: 12.33 % Psychiatric: 8.77 % Psychiatric: 2.04 % Psychiatric: 2.50 % Psychiatric: 6.25 % Psychiatric: 4.23 % Psychiatric: 8.22 % Discharge Other: 0.88 % Discharge Other: 2.04 % Discharge Other: 2.50 % Discharge Other: 3.13 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Home: 60.53 % Discharge Home: 53.06 % Discharge Home: 52.50 % Discharge Home: 39.06 % Discharge Home: 60.56 % Discharge Home: 52.05 % MH Referral: 28.95 % MH Referral: 24.49 % MH Referral: 5.00 % MH Referral: 14.06 % MH Referral: 15.49 % MH Referral: 10.96 % ER: 0.88 % ER: 2.04 % ER: 0.00 % ER: 1.56 % ER: 0.00 % ER: 0.00 % Respite: 1.75 % Respite: 18.37 % Respite: 15.00 % Respite: 6.25 % Respite: 1.41 % Respite: 4.11 % First Responder: 0.00 % First Responder: 0.00 % First Responder: 0.00 % First Responder: 0.00 % First Responder: 0.00 % First Responder: 0.00 %
Select Respite Outcome: 

Other: 50.00 % Other: 62.50 % Other: 88.89 % Other: 100.00 % Other: 100.00 % Other: 93.33 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Home: 0.00 % Discharge Home: 12.50 % Discharge Home: 0.00 % Discharge Home: 0.00 % Discharge Home: 0.00 % Discharge Home: 0.00 % ATU: 0.00 % ATU: 0.00 % ATU: 0.00 % ATU: 0.00 % ATU: 0.00 % ATU: 0.00 % Psychiatric: 0.00 % Psychiatric: 0.00 % Psychiatric: 0.00 % Psychiatric: 0.00 % Psychiatric: 0.00 % Psychiatric: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 6.67 % Other: 50.00 % Other: 62.50 % Other: 88.89 % Other: 100.00 % Other: 100.00 % Other: 93.33 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Home: 0.00 % Discharge Home: 12.50 % Discharge Home: 0.00 % Discharge Home: 0.00 % Discharge Home: 0.00 % Discharge Home: 0.00 % ATU: 0.00 % ATU: 0.00 % ATU: 0.00 % ATU: 0.00 % ATU: 0.00 % ATU: 0.00 % Psychiatric: 0.00 % Psychiatric: 0.00 % Psychiatric: 0.00 % Psychiatric: 0.00 % Psychiatric: 0.00 % Psychiatric: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 6.67 %
Decrease in suicidal risk - Percentage of suicidal clients who reduced their suicidal risk per crisis episode
Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-74: 0.0 % Age 65-74: 100.0 % Age 65-74: 100.0 % Age 65-74: 0.0 % Age 65-74: 50.0 % Age 65-74: 0.0 % Age 27-64: 55.2 % Age 27-64: 41.7 % Age 27-64: 62.5 % Age 27-64: 57.9 % Age 27-64: 52.9 % Age 27-64: 35.7 % Age 22-26: 60.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 100.0 % Age 22-26: 50.0 % Age 22-26: 0.0 % Age 18-21: 100.0 % Age 18-21: 100.0 % Age 18-21: 50.0 % Age 18-21: 0.0 % Age 18-21: 50.0 % Age 18-21: 50.0 % Age 13-17: 40.0 % Age 13-17: 50.0 % Age 13-17: 100.0 % Age 13-17: 80.0 % Age 13-17: 83.3 % Age 13-17: 50.0 % Age 0-12: 71.4 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 100.0 % Age 0-12: 100.0 % Age 0-12: 66.7 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-74: 0.0 % Age 65-74: 100.0 % Age 65-74: 100.0 % Age 65-74: 0.0 % Age 65-74: 50.0 % Age 65-74: 0.0 % Age 27-64: 55.2 % Age 27-64: 41.7 % Age 27-64: 62.5 % Age 27-64: 57.9 % Age 27-64: 52.9 % Age 27-64: 35.7 % Age 22-26: 60.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 100.0 % Age 22-26: 50.0 % Age 22-26: 0.0 % Age 18-21: 100.0 % Age 18-21: 100.0 % Age 18-21: 50.0 % Age 18-21: 0.0 % Age 18-21: 50.0 % Age 18-21: 50.0 % Age 13-17: 40.0 % Age 13-17: 50.0 % Age 13-17: 100.0 % Age 13-17: 80.0 % Age 13-17: 83.3 % Age 13-17: 50.0 % Age 0-12: 71.4 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 100.0 % Age 0-12: 100.0 % Age 0-12: 66.7 %
 0-1213-1718-2122-2627-6465-7475+Unknown
3/1/2016 2 / 3
(66.7 %)
2 / 4
(50.0 %)
1 / 2
(50.0 %)
0 / 1
(0.0 %)
5 / 14
(35.7 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
4/1/2016 6 / 6
(100.0 %)
5 / 6
(83.3 %)
1 / 2
(50.0 %)
1 / 2
(50.0 %)
9 / 17
(52.9 %)
1 / 2
(50.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
5/1/2016 1 / 1
(100.0 %)
8 / 10
(80.0 %)
0 / 1
(0.0 %)
2 / 2
(100.0 %)
11 / 19
(57.9 %)
0 / 1
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
6/1/2016 0 / 0
(0.0 %)
4 / 4
(100.0 %)
1 / 2
(50.0 %)
0 / 0
(0.0 %)
5 / 8
(62.5 %)
1 / 1
(100.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
7/1/2016 0 / 0
(0.0 %)
2 / 4
(50.0 %)
2 / 2
(100.0 %)
0 / 0
(0.0 %)
5 / 12
(41.7 %)
2 / 2
(100.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
8/1/2016 5 / 7
(71.4 %)
2 / 5
(40.0 %)
1 / 1
(100.0 %)
3 / 5
(60.0 %)
16 / 29
(55.2 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)

Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 100.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 100.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 100.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 100.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 %
 0-1213-1718-2122-2627-6465-7475+Unknown
3/1/2016 0 / 0
(0.0 %)
0 / 1
(0.0 %)
0 / 0
(0.0 %)
1 / 1
(100.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
4/1/2016 0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
5/1/2016 0 / 0
(0.0 %)
1 / 1
(100.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
6/1/2016 0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
7/1/2016 0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
8/1/2016 0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)

Follow through with referral - Percentage of clients who made appointment at the service for which they received referral
96.49 % 97.96 % 95.00 % 100.00 % 98.59 % 100.00 % 96.49 % 97.96 % 95.00 % 100.00 % 98.59 % 100.00 % 50.00 % 0.00 % 55.56 % 90.00 % 44.44 % 66.67 % 50.00 % 0.00 % 55.56 % 90.00 % 44.44 % 66.67 %
Previous crisis contact - Percentage of clients by age category who have had a previous contact within the last 90 days
Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-75: 100.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 100.0 % Age 27-64: 10.5 % Age 27-64: 11.1 % Age 27-64: 42.9 % Age 27-64: 34.6 % Age 27-64: 10.0 % Age 27-64: 24.0 % Age 22-26: 5.3 % Age 22-26: 0.0 % Age 22-26: 25.0 % Age 22-26: 0.0 % Age 22-26: 25.0 % Age 22-26: 33.3 % Age 18-21: 0.0 % Age 18-21: 25.0 % Age 18-21: 33.3 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 100.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 22.2 % Age 13-17: 20.0 % Age 13-17: 7.7 % Age 13-17: 7.7 % Age 0-12: 18.2 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 33.3 % Age 0-12: 20.0 % Age 0-12: 12.5 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-75: 100.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 100.0 % Age 27-64: 10.5 % Age 27-64: 11.1 % Age 27-64: 42.9 % Age 27-64: 34.6 % Age 27-64: 10.0 % Age 27-64: 24.0 % Age 22-26: 5.3 % Age 22-26: 0.0 % Age 22-26: 25.0 % Age 22-26: 0.0 % Age 22-26: 25.0 % Age 22-26: 33.3 % Age 18-21: 0.0 % Age 18-21: 25.0 % Age 18-21: 33.3 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 100.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 22.2 % Age 13-17: 20.0 % Age 13-17: 7.7 % Age 13-17: 7.7 % Age 0-12: 18.2 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 33.3 % Age 0-12: 20.0 % Age 0-12: 12.5 %
 0-1213-1718-2122-2627-6465-7475+Unknown
3/1/2016 1 / 8
(12.5 %)
1 / 13
(7.7 %)
2 / 2
(100.0 %)
1 / 3
(33.3 %)
6 / 25
(24.0 %)
1 / 1
(100.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
4/1/2016 3 / 15
(20.0 %)
1 / 13
(7.7 %)
0 / 4
(0.0 %)
1 / 4
(25.0 %)
2 / 20
(10.0 %)
0 / 2
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
5/1/2016 1 / 3
(33.3 %)
2 / 10
(20.0 %)
0 / 1
(0.0 %)
0 / 2
(0.0 %)
9 / 26
(34.6 %)
0 / 1
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
6/1/2016 0 / 1
(0.0 %)
2 / 9
(22.2 %)
1 / 3
(33.3 %)
1 / 4
(25.0 %)
6 / 14
(42.9 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
7/1/2016 0 / 1
(0.0 %)
0 / 8
(0.0 %)
1 / 4
(25.0 %)
0 / 0
(0.0 %)
3 / 27
(11.1 %)
0 / 3
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
8/1/2016 2 / 11
(18.2 %)
0 / 7
(0.0 %)
0 / 3
(0.0 %)
1 / 19
(5.3 %)
7 / 67
(10.5 %)
1 / 1
(100.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 14.3 % Age 27-64: 50.0 % Age 27-64: 20.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 50.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 33.3 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 14.3 % Age 27-64: 50.0 % Age 27-64: 20.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 50.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 33.3 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 %
 0-1213-1718-2122-2627-6465-7475+Unknown
3/1/2016 0 / 3
(0.0 %)
0 / 1
(0.0 %)
1 / 3
(33.3 %)
0 / 2
(0.0 %)
1 / 5
(20.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
4/1/2016 0 / 1
(0.0 %)
0 / 2
(0.0 %)
0 / 1
(0.0 %)
0 / 2
(0.0 %)
1 / 2
(50.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
5/1/2016 0 / 0
(0.0 %)
0 / 2
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
1 / 7
(14.3 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
6/1/2016 0 / 1
(0.0 %)
0 / 2
(0.0 %)
0 / 0
(0.0 %)
1 / 2
(50.0 %)
0 / 3
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
7/1/2016 0 / 0
(0.0 %)
0 / 1
(0.0 %)
0 / 0
(0.0 %)
0 / 1
(0.0 %)
0 / 6
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
8/1/2016 0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 1
(0.0 %)
0 / 1
(0.0 %)
0 / 2
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
Previous Contact within the previous 15 days / 30 days / 60 days / 90 days
Previous 90: 0.9 % Previous 90: 2.0 % Previous 90: 2.5 % Previous 90: 1.6 % Previous 90: 0.0 % Previous 90: 5.5 % Previous 60: 2.6 % Previous 60: 4.1 % Previous 60: 2.5 % Previous 60: 1.6 % Previous 60: 1.4 % Previous 60: 1.4 % Previous 30: 0.9 % Previous 30: 0.0 % Previous 30: 5.0 % Previous 30: 9.4 % Previous 30: 7.0 % Previous 30: 5.5 % Previous 15: 6.1 % Previous 15: 6.1 % Previous 15: 22.5 % Previous 15: 12.5 % Previous 15: 5.6 % Previous 15: 16.4 % Previous 90: 0.9 % Previous 90: 2.0 % Previous 90: 2.5 % Previous 90: 1.6 % Previous 90: 0.0 % Previous 90: 5.5 % Previous 60: 2.6 % Previous 60: 4.1 % Previous 60: 2.5 % Previous 60: 1.6 % Previous 60: 1.4 % Previous 60: 1.4 % Previous 30: 0.9 % Previous 30: 0.0 % Previous 30: 5.0 % Previous 30: 9.4 % Previous 30: 7.0 % Previous 30: 5.5 % Previous 15: 6.1 % Previous 15: 6.1 % Previous 15: 22.5 % Previous 15: 12.5 % Previous 15: 5.6 % Previous 15: 16.4 %
Data DatePrevious 15Previous 30Previous 60Previous 90
3/1/2016 12 / 73
(16.4 %)
4 / 73
(5.5 %)
1 / 73
(1.4 %)
4 / 73
(5.5 %)
4/1/2016 4 / 71
(5.6 %)
5 / 71
(7.0 %)
1 / 71
(1.4 %)
0 / 71
(0.0 %)
5/1/2016 8 / 64
(12.5 %)
6 / 64
(9.4 %)
1 / 64
(1.6 %)
1 / 64
(1.6 %)
6/1/2016 9 / 40
(22.5 %)
2 / 40
(5.0 %)
1 / 40
(2.5 %)
1 / 40
(2.5 %)
7/1/2016 3 / 49
(6.1 %)
0 / 49
(0.0 %)
2 / 49
(4.1 %)
1 / 49
(2.0 %)
8/1/2016 7 / 114
(6.1 %)
1 / 114
(0.9 %)
3 / 114
(2.6 %)
1 / 114
(0.9 %)
Previous 90: 0.0 % Previous 90: 0.0 % Previous 90: 0.0 % Previous 90: 0.0 % Previous 90: 0.0 % Previous 90: 0.0 % Previous 60: 0.0 % Previous 60: 0.0 % Previous 60: 0.0 % Previous 60: 0.0 % Previous 60: 0.0 % Previous 60: 6.7 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 15: 0.0 % Previous 15: 0.0 % Previous 15: 11.1 % Previous 15: 10.0 % Previous 15: 11.1 % Previous 15: 6.7 % Previous 90: 0.0 % Previous 90: 0.0 % Previous 90: 0.0 % Previous 90: 0.0 % Previous 90: 0.0 % Previous 90: 0.0 % Previous 60: 0.0 % Previous 60: 0.0 % Previous 60: 0.0 % Previous 60: 0.0 % Previous 60: 0.0 % Previous 60: 6.7 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 15: 0.0 % Previous 15: 0.0 % Previous 15: 11.1 % Previous 15: 10.0 % Previous 15: 11.1 % Previous 15: 6.7 %
Data DatePrevious 15Previous 30Previous 60Previous 90
3/1/2016 1 / 15
(6.7 % )
0 / 15
(0.0 % )
1 / 15
(6.7 % )
0 / 15
(0.0 % )
4/1/2016 1 / 9
(11.1 % )
0 / 9
(0.0 % )
0 / 9
(0.0 % )
0 / 9
(0.0 % )
5/1/2016 1 / 10
(10.0 % )
0 / 10
(0.0 % )
0 / 10
(0.0 % )
0 / 10
(0.0 % )
6/1/2016 1 / 9
(11.1 % )
0 / 9
(0.0 % )
0 / 9
(0.0 % )
0 / 9
(0.0 % )
7/1/2016 0 / 8
(0.0 % )
0 / 8
(0.0 % )
0 / 8
(0.0 % )
0 / 8
(0.0 % )
8/1/2016 0 / 4
(0.0 % )
0 / 4
(0.0 % )
0 / 4
(0.0 % )
0 / 4
(0.0 % )
CUSTOMER SATISFACTION
Average customer satisfaction score for persons receiving Crisis Services on a 1 to 5 scale
4.1441 4 3.7949 3.9194 4.1 4.2329 4.1441 4 3.7949 3.9194 4.1 4.2329 4 3.7143 4.25 4.625 4.375 4.3333 4 3.7143 4.25 4.625 4.375 4.3333
CAPACITY
Capacity - Percent of contractually available beds utilized
11.79 % 3.93 % 0.10 % 0.00 % 0.00 % 0.00 % 11.79 % 3.93 % 0.10 % 0.00 % 0.00 % 0.00 % 11.02 % 11.83 % 0.00 % 0.00 % 0.00 % 0.00 % 11.02 % 11.83 % 0.00 % 0.00 % 0.00 % 0.00 %

If you have questions about the data you see here or the program please call our contact center at (719) 572-6100, ask for Barbara Kleve.