Southern Colorado Crisis Connection
Colorado Crisis Services

Southern Colorado Crisis
Connection
Southern Colorado Crisis Connection

Welcome to the Southern Colorado Crisis Connection (SCCC) website.

Timeframe: From:      To:      Show Data Tables:


Walk-in and Mobile Data

Walk-in Mobile  Crisis
ACCESS
Timeliness of crisis contact  - Percent of walk-ins who need crisis services seen within 1 hour of check-in
95.56 % 96.67 % 96.59 % 92.31 % 94.89 % 95.97 % 95.56 % 96.67 % 96.59 % 92.31 % 94.89 % 95.97 % 97.69 % 95.50 % 97.86 % 99.46 % 97.05 % 98.65 % 97.69 % 95.50 % 97.86 % 99.46 % 97.05 % 98.65 %
ENGAGEMENT
Engagement in treatment and planning process - Percent of clients who participated in service planning and decisions
91.36 % 83.33 % 85.23 % 84.62 % 77.37 % 87.10 % 91.36 % 83.33 % 85.23 % 84.62 % 77.37 % 87.10 % 38.15 % 36.34 % 34.76 % 39.08 % 43.97 % 39.53 % 38.15 % 36.34 % 34.76 % 39.08 % 43.97 % 39.53 %
Voluntary engagement in crisis stabilization services - Percent of clients who voluntarily engage in crisis services
99.07 % 82.50 % 75.00 % 79.81 % 83.94 % 82.26 % 99.07 % 82.50 % 75.00 % 79.81 % 83.94 % 82.26 % 81.50 % 79.58 % 85.56 % 85.98 % 84.18 % 86.82 % 81.50 % 79.58 % 85.56 % 85.98 % 84.18 % 86.82 %
OUTCOMES
Crisis Service Critical Incident Tracking - Percentage of crisis stabilization services that result in a critical incident, to be reported in line with OBH Critical Incident policy
3.50 % 4.17 % 2.27 % 1.92 % 0.00 % 1.61 % 3.50 % 4.17 % 2.27 % 1.92 % 0.00 % 1.61 % 0.29 % 0.00 % 0.00 % 0.00 % 0.00 % 0.00 % 0.29 % 0.00 % 0.00 % 0.00 % 0.00 % 0.00 %
Outcome as a result of contact - Percentage of crisis stabilization services that result in:
Select Walk-in Outcome: 
Other: 28.04 % Other: 16.67 % Other: 7.95 % Other: 2.88 % Other: 4.38 % Other: 4.84 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % Detox: 2.57 % Detox: 3.33 % Detox: 1.14 % Detox: 0.96 % Detox: 0.73 % Detox: 0.00 % ATU:1.87 % ATU:24.17 % ATU:35.23 % ATU:34.62 % ATU:27.74 % ATU:43.55 % Psychiatric: 0.70 % Psychiatric: 19.17 % Psychiatric: 25.00 % Psychiatric: 29.81 % Psychiatric: 37.23 % Psychiatric: 24.19 % Discharge Other: 13.79 % Discharge Other: 7.50 % Discharge Other: 5.68 % Discharge Other: 1.92 % Discharge Other: 2.19 % Discharge Other: 4.84 % Discharge Home: 43.46 % Discharge Home: 12.50 % Discharge Home: 10.23 % Discharge Home: 18.27 % Discharge Home: 17.52 % Discharge Home: 15.32 % MH Referral: 39.95 % MH Referral: 13.33 % MH Referral: 0.00 % MH Referral: 0.96 % MH Referral: 3.65 % MH Referral: 0.00 % ER: 1.87 % ER: 1.67 % ER: 1.14 % ER: 0.96 % ER: 0.00 % ER: 0.81 % Respite: 0.47 % Respite: 8.33 % Respite: 11.36 % Respite: 9.62 % Respite: 6.57 % Respite: 6.45 % First Responder: 1.40 % First Responder: 0.00 % First Responder: 1.14 % First Responder: 0.00 % First Responder: 0.00 % First Responder: 0.00 % Other: 28.04 % Other: 16.67 % Other: 7.95 % Other: 2.88 % Other: 4.38 % Other: 4.84 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % Detox: 2.57 % Detox: 3.33 % Detox: 1.14 % Detox: 0.96 % Detox: 0.73 % Detox: 0.00 % ATU:1.87 % ATU:24.17 % ATU:35.23 % ATU:34.62 % ATU:27.74 % ATU:43.55 % Psychiatric: 0.70 % Psychiatric: 19.17 % Psychiatric: 25.00 % Psychiatric: 29.81 % Psychiatric: 37.23 % Psychiatric: 24.19 % Discharge Other: 13.79 % Discharge Other: 7.50 % Discharge Other: 5.68 % Discharge Other: 1.92 % Discharge Other: 2.19 % Discharge Other: 4.84 % Discharge Home: 43.46 % Discharge Home: 12.50 % Discharge Home: 10.23 % Discharge Home: 18.27 % Discharge Home: 17.52 % Discharge Home: 15.32 % MH Referral: 39.95 % MH Referral: 13.33 % MH Referral: 0.00 % MH Referral: 0.96 % MH Referral: 3.65 % MH Referral: 0.00 % ER: 1.87 % ER: 1.67 % ER: 1.14 % ER: 0.96 % ER: 0.00 % ER: 0.81 % Respite: 0.47 % Respite: 8.33 % Respite: 11.36 % Respite: 9.62 % Respite: 6.57 % Respite: 6.45 % First Responder: 1.40 % First Responder: 0.00 % First Responder: 1.14 % First Responder: 0.00 % First Responder: 0.00 % First Responder: 0.00 %
Select Mobile Outcome: 
Other: 12.43 % Other: 3.90 % Other: 2.41 % Other: 3.23 % Other: 3.75 % Other: 1.01 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % Detox: 5.20 % Detox: 3.30 % Detox: 3.74 % Detox: 3.50 % Detox: 4.29 % Detox: 2.70 % ATU: 4.91 % ATU: 2.70 % ATU: 3.21 % ATU: 2.43 % ATU: 4.56 % ATU: 2.36 % Psychiatric: 6.65 % Psychiatric: 7.81 % Psychiatric: 7.75 % Psychiatric: 8.63 % Psychiatric: 10.99 % Psychiatric: 7.09 % Discharge Other: 4.05 % Discharge Other: 3.30 % Discharge Other: 3.21 % Discharge Other: 2.43 % Discharge Other: 1.88 % Discharge Other: 3.04 % Discharge Home: 24.57 % Discharge Home: 48.35 % Discharge Home: 40.37 % Discharge Home: 42.05 % Discharge Home: 36.19 % Discharge Home: 46.28 % MH Referral: 4.91 % MH Referral: 3.60 % MH Referral: 3.74 % MH Referral: 1.62 % MH Referral: 4.29 % MH Referral: 5.07 % ER: 12.43 % ER: 9.01 % ER: 16.58 % ER: 14.56 % ER: 9.12 % ER: 10.14 % Respite: 0.29 % Respite: 1.20 % Respite: 1.34 % Respite: 1.35 % Respite: 2.68 % Respite: 3.04 % CSU: 18.79 % CSU: 15.92 % CSU: 17.11 % CSU: 20.22 % CSU: 21.72 % CSU: 18.92 % First Responder: 7.23 % First Responder: 1.80 % First Responder: 0.80 % First Responder: 0.00 % First Responder: 0.27 % First Responder: 0.00 % Other: 12.43 % Other: 3.90 % Other: 2.41 % Other: 3.23 % Other: 3.75 % Other: 1.01 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % Detox: 5.20 % Detox: 3.30 % Detox: 3.74 % Detox: 3.50 % Detox: 4.29 % Detox: 2.70 % ATU: 4.91 % ATU: 2.70 % ATU: 3.21 % ATU: 2.43 % ATU: 4.56 % ATU: 2.36 % Psychiatric: 6.65 % Psychiatric: 7.81 % Psychiatric: 7.75 % Psychiatric: 8.63 % Psychiatric: 10.99 % Psychiatric: 7.09 % Discharge Other: 4.05 % Discharge Other: 3.30 % Discharge Other: 3.21 % Discharge Other: 2.43 % Discharge Other: 1.88 % Discharge Other: 3.04 % Discharge Home: 24.57 % Discharge Home: 48.35 % Discharge Home: 40.37 % Discharge Home: 42.05 % Discharge Home: 36.19 % Discharge Home: 46.28 % MH Referral: 4.91 % MH Referral: 3.60 % MH Referral: 3.74 % MH Referral: 1.62 % MH Referral: 4.29 % MH Referral: 5.07 % ER: 12.43 % ER: 9.01 % ER: 16.58 % ER: 14.56 % ER: 9.12 % ER: 10.14 % Respite: 0.29 % Respite: 1.20 % Respite: 1.34 % Respite: 1.35 % Respite: 2.68 % Respite: 3.04 % CSU: 18.79 % CSU: 15.92 % CSU: 17.11 % CSU: 20.22 % CSU: 21.72 % CSU: 18.92 % First Responder: 7.23 % First Responder: 1.80 % First Responder: 0.80 % First Responder: 0.00 % First Responder: 0.27 % First Responder: 0.00 %
Decrease in suicidal risk - Percentage of suicidal clients who reduced their suicidal risk per crisis episode
Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 27-64: 0.0 % Age 27-64: 34.8 % Age 27-64: 12.5 % Age 27-64: 54.1 % Age 27-64: 35.0 % Age 27-64: 35.1 % Age 22-26: 0.0 % Age 22-26: 33.3 % Age 22-26: 16.7 % Age 22-26: 28.6 % Age 22-26: 28.6 % Age 22-26: 36.4 % Age 18-21: 0.0 % Age 18-21: 14.3 % Age 18-21: 50.0 % Age 18-21: 60.0 % Age 18-21: 28.6 % Age 18-21: 37.5 % Age 13-17: 0.0 % Age 13-17: 28.6 % Age 13-17: 61.5 % Age 13-17: 37.5 % Age 13-17: 44.4 % Age 13-17: 33.3 % Age 0-12: 0.0 % Age 0-12: 50.0 % Age 0-12: 44.4 % Age 0-12: 66.7 % Age 0-12: 20.0 % Age 0-12: 20.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 27-64: 0.0 % Age 27-64: 34.8 % Age 27-64: 12.5 % Age 27-64: 54.1 % Age 27-64: 35.0 % Age 27-64: 35.1 % Age 22-26: 0.0 % Age 22-26: 33.3 % Age 22-26: 16.7 % Age 22-26: 28.6 % Age 22-26: 28.6 % Age 22-26: 36.4 % Age 18-21: 0.0 % Age 18-21: 14.3 % Age 18-21: 50.0 % Age 18-21: 60.0 % Age 18-21: 28.6 % Age 18-21: 37.5 % Age 13-17: 0.0 % Age 13-17: 28.6 % Age 13-17: 61.5 % Age 13-17: 37.5 % Age 13-17: 44.4 % Age 13-17: 33.3 % Age 0-12: 0.0 % Age 0-12: 50.0 % Age 0-12: 44.4 % Age 0-12: 66.7 % Age 0-12: 20.0 % Age 0-12: 20.0 %
 0-1213-1718-2122-2627-6465-7475+Unknown
2/1/2016 1 / 5
(20.0 %)
6 / 18
(33.3 %)
3 / 8
(37.5 %)
4 / 11
(36.4 %)
13 / 37
(35.1 %)
0 / 0
(0.0 %)
0 / 1
(0.0 %)
0 / 0
(0.0 %)
3/1/2016 1 / 5
(20.0 %)
12 / 27
(44.4 %)
2 / 7
(28.6 %)
2 / 7
(28.6 %)
14 / 40
(35.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
4/1/2016 2 / 3
(66.7 %)
6 / 16
(37.5 %)
3 / 5
(60.0 %)
2 / 7
(28.6 %)
20 / 37
(54.1 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
5/1/2016 4 / 9
(44.4 %)
8 / 13
(61.5 %)
3 / 6
(50.0 %)
1 / 6
(16.7 %)
4 / 32
(12.5 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
6/1/2016 1 / 2
(50.0 %)
2 / 7
(28.6 %)
1 / 7
(14.3 %)
3 / 9
(33.3 %)
8 / 23
(34.8 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
7/1/2016 0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 1
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 100.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 100.0 % Age 65-74: 100.0 % Age 65-74: 0.0 % Age 27-64: 66.7 % Age 27-64: 62.2 % Age 27-64: 68.6 % Age 27-64: 61.3 % Age 27-64: 57.1 % Age 27-64: 65.5 % Age 22-26: 83.3 % Age 22-26: 25.0 % Age 22-26: 50.0 % Age 22-26: 62.5 % Age 22-26: 70.0 % Age 22-26: 57.1 % Age 18-21: 100.0 % Age 18-21: 100.0 % Age 18-21: 100.0 % Age 18-21: 66.7 % Age 18-21: 83.3 % Age 18-21: 50.0 % Age 13-17: 40.0 % Age 13-17: 42.9 % Age 13-17: 61.5 % Age 13-17: 90.0 % Age 13-17: 40.0 % Age 13-17: 83.3 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 100.0 % Age 0-12: 100.0 % Age 0-12: 66.7 % Age 0-12: 66.7 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 100.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 100.0 % Age 65-74: 100.0 % Age 65-74: 0.0 % Age 27-64: 66.7 % Age 27-64: 62.2 % Age 27-64: 68.6 % Age 27-64: 61.3 % Age 27-64: 57.1 % Age 27-64: 65.5 % Age 22-26: 83.3 % Age 22-26: 25.0 % Age 22-26: 50.0 % Age 22-26: 62.5 % Age 22-26: 70.0 % Age 22-26: 57.1 % Age 18-21: 100.0 % Age 18-21: 100.0 % Age 18-21: 100.0 % Age 18-21: 66.7 % Age 18-21: 83.3 % Age 18-21: 50.0 % Age 13-17: 40.0 % Age 13-17: 42.9 % Age 13-17: 61.5 % Age 13-17: 90.0 % Age 13-17: 40.0 % Age 13-17: 83.3 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 100.0 % Age 0-12: 100.0 % Age 0-12: 66.7 % Age 0-12: 66.7 %
 0-1213-1718-2122-2627-6465-7475+Unknown
2/1/2016 2 / 3
(66.7 %)
5 / 6
(83.3 %)
2 / 4
(50.0 %)
4 / 7
(57.1 %)
19 / 29
(65.5 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
3/1/2016 4 / 6
(66.7 %)
4 / 10
(40.0 %)
5 / 6
(83.3 %)
7 / 10
(70.0 %)
28 / 49
(57.1 %)
1 / 1
(100.0 %)
0 / 1
(0.0 %)
0 / 0
(0.0 %)
4/1/2016 4 / 4
(100.0 %)
9 / 10
(90.0 %)
4 / 6
(66.7 %)
5 / 8
(62.5 %)
19 / 31
(61.3 %)
1 / 1
(100.0 %)
0 / 1
(0.0 %)
0 / 0
(0.0 %)
5/1/2016 2 / 2
(100.0 %)
8 / 13
(61.5 %)
5 / 5
(100.0 %)
7 / 14
(50.0 %)
24 / 35
(68.6 %)
0 / 0
(0.0 %)
2 / 2
(100.0 %)
0 / 0
(0.0 %)
6/1/2016 0 / 0
(0.0 %)
3 / 7
(42.9 %)
4 / 4
(100.0 %)
1 / 4
(25.0 %)
28 / 45
(62.2 %)
0 / 2
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
7/1/2016 0 / 0
(0.0 %)
2 / 5
(40.0 %)
2 / 2
(100.0 %)
5 / 6
(83.3 %)
16 / 24
(66.7 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
Follow through with referral - Percentage of clients who made or kept an appointment at the service for which they received a referral
17.99 % 35.00 % 69.32 % 69.23 % 64.23 % 65.32 % 17.99 % 35.00 % 69.32 % 69.23 % 64.23 % 65.32 % 13.58 % 14.11 % 14.71 % 19.14 % 26.81 % 26.35 % 13.58 % 14.11 % 14.71 % 19.14 % 26.81 % 26.35 %
Previous crisis contact - Percentage of clients by age category who have had a previous contact within the last 90 days
Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-75: 20.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 27-64: 20.4 % Age 27-64: 4.9 % Age 27-64: 12.8 % Age 27-64: 0.0 % Age 27-64: 17.0 % Age 27-64: 21.6 % Age 22-26: 22.0 % Age 22-26: 13.3 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 11.1 % Age 22-26: 33.3 % Age 18-21: 21.6 % Age 18-21: 0.0 % Age 18-21: 16.7 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 20.0 % Age 13-17: 21.2 % Age 13-17: 14.3 % Age 13-17: 22.2 % Age 13-17: 4.0 % Age 13-17: 12.1 % Age 13-17: 8.3 % Age 0-12: 12.0 % Age 0-12: 0.0 % Age 0-12: 25.0 % Age 0-12: 28.6 % Age 0-12: 12.5 % Age 0-12: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-75: 20.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 27-64: 20.4 % Age 27-64: 4.9 % Age 27-64: 12.8 % Age 27-64: 0.0 % Age 27-64: 17.0 % Age 27-64: 21.6 % Age 22-26: 22.0 % Age 22-26: 13.3 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 11.1 % Age 22-26: 33.3 % Age 18-21: 21.6 % Age 18-21: 0.0 % Age 18-21: 16.7 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 20.0 % Age 13-17: 21.2 % Age 13-17: 14.3 % Age 13-17: 22.2 % Age 13-17: 4.0 % Age 13-17: 12.1 % Age 13-17: 8.3 % Age 0-12: 12.0 % Age 0-12: 0.0 % Age 0-12: 25.0 % Age 0-12: 28.6 % Age 0-12: 12.5 % Age 0-12: 0.0 %
 0-1213-1718-2122-2627-6465-7475+Unknown
2/1/2016 0 / 6
(0.0 %)
2 / 24
(8.3 %)
2 / 10
(20.0 %)
5 / 15
(33.3 %)
8 / 37
(21.6 %)
0 / 0
(0.0 %)
0 / 1
(0.0 %)
0 / 0
(0.0 %)
3/1/2016 2 / 16
(12.5 %)
4 / 33
(12.1 %)
0 / 7
(0.0 %)
1 / 9
(11.1 %)
10 / 59
(17.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
4/1/2016 2 / 7
(28.6 %)
1 / 25
(4.0 %)
0 / 7
(0.0 %)
0 / 7
(0.0 %)
0 / 48
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
5/1/2016 3 / 12
(25.0 %)
4 / 18
(22.2 %)
1 / 6
(16.7 %)
0 / 4
(0.0 %)
5 / 39
(12.8 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
6/1/2016 0 / 7
(0.0 %)
2 / 14
(14.3 %)
0 / 12
(0.0 %)
2 / 15
(13.3 %)
2 / 41
(4.9 %)
0 / 1
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
7/1/2016 3 / 25
(12.0 %)
7 / 33
(21.2 %)
8 / 37
(21.6 %)
9 / 41
(22.0 %)
44 / 216
(20.4 %)
1 / 5
(20.0 %)
0 / 1
(0.0 %)
0 / 1
(0.0 %)
Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 16.7 % Age 75+: 28.6 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-75: 7.7 % Age 65-75: 16.7 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 11.8 % Age 65-75: 0.0 % Age 27-64: 6.6 % Age 27-64: 4.8 % Age 27-64: 9.8 % Age 27-64: 6.6 % Age 27-64: 8.1 % Age 27-64: 11.5 % Age 22-26: 8.6 % Age 22-26: 5.9 % Age 22-26: 4.6 % Age 22-26: 19.2 % Age 22-26: 8.3 % Age 22-26: 14.8 % Age 18-21: 13.0 % Age 18-21: 10.0 % Age 18-21: 4.4 % Age 18-21: 4.8 % Age 18-21: 15.0 % Age 18-21: 20.0 % Age 13-17: 4.4 % Age 13-17: 8.3 % Age 13-17: 2.0 % Age 13-17: 4.1 % Age 13-17: 4.4 % Age 13-17: 4.7 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 12.5 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 16.7 % Age 75+: 28.6 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-75: 7.7 % Age 65-75: 16.7 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 11.8 % Age 65-75: 0.0 % Age 27-64: 6.6 % Age 27-64: 4.8 % Age 27-64: 9.8 % Age 27-64: 6.6 % Age 27-64: 8.1 % Age 27-64: 11.5 % Age 22-26: 8.6 % Age 22-26: 5.9 % Age 22-26: 4.6 % Age 22-26: 19.2 % Age 22-26: 8.3 % Age 22-26: 14.8 % Age 18-21: 13.0 % Age 18-21: 10.0 % Age 18-21: 4.4 % Age 18-21: 4.8 % Age 18-21: 15.0 % Age 18-21: 20.0 % Age 13-17: 4.4 % Age 13-17: 8.3 % Age 13-17: 2.0 % Age 13-17: 4.1 % Age 13-17: 4.4 % Age 13-17: 4.7 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 12.5 % Age 0-12: 0.0 % Age 0-12: 0.0 %
 0-1213-1718-2122-2627-6465-7475+Unknown
2/1/2016 0 / 14
(0.0 %)
2 / 43
(4.7 %)
3 / 15
(20.0 %)
4 / 27
(14.8 %)
15 / 131
(11.5 %)
0 / 9
(0.0 %)
0 / 5
(0.0 %)
0 / 7
(0.0 %)
3/1/2016 0 / 16
(0.0 %)
2 / 45
(4.4 %)
3 / 20
(15.0 %)
2 / 24
(8.3 %)
13 / 161
(8.1 %)
2 / 17
(11.8 %)
0 / 10
(0.0 %)
0 / 6
(0.0 %)
4/1/2016 2 / 16
(12.5 %)
2 / 49
(4.1 %)
1 / 21
(4.8 %)
5 / 26
(19.2 %)
11 / 168
(6.6 %)
0 / 7
(0.0 %)
2 / 7
(28.6 %)
0 / 2
(0.0 %)
5/1/2016 0 / 10
(0.0 %)
1 / 50
(2.0 %)
1 / 23
(4.4 %)
2 / 44
(4.6 %)
17 / 173
(9.8 %)
0 / 4
(0.0 %)
1 / 6
(16.7 %)
0 / 3
(0.0 %)
6/1/2016 0 / 7
(0.0 %)
2 / 24
(8.3 %)
2 / 20
(10.0 %)
2 / 34
(5.9 %)
9 / 186
(4.8 %)
2 / 12
(16.7 %)
0 / 12
(0.0 %)
0 / 3
(0.0 %)
7/1/2016 0 / 1
(0.0 %)
1 / 23
(4.4 %)
3 / 23
(13.0 %)
3 / 35
(8.6 %)
14 / 211
(6.6 %)
1 / 13
(7.7 %)
0 / 6
(0.0 %)
0 / 1
(0.0 %)
Previous Contact within the previous 15 days / 30 days / 60 days / 90 days
Previous 90: 0.9 % Previous 90: 0.8 % Previous 90: 3.4 % Previous 90: 1.9 % Previous 90: 2.9 % Previous 90: 5.7 % Previous 60: 1.2 % Previous 60: 2.5 % Previous 60: 5.7 % Previous 60: 1.0 % Previous 60: 2.2 % Previous 60: 3.2 % Previous 30: 3.3 % Previous 30: 0.0 % Previous 30: 1.1 % Previous 30: 0.0 % Previous 30: 5.1 % Previous 30: 2.4 % Previous 15: 17.1 % Previous 15: 5.8 % Previous 15: 6.8 % Previous 15: 1.0 % Previous 15: 3.7 % Previous 15: 6.5 % Previous 90: 0.9 % Previous 90: 0.8 % Previous 90: 3.4 % Previous 90: 1.9 % Previous 90: 2.9 % Previous 90: 5.7 % Previous 60: 1.2 % Previous 60: 2.5 % Previous 60: 5.7 % Previous 60: 1.0 % Previous 60: 2.2 % Previous 60: 3.2 % Previous 30: 3.3 % Previous 30: 0.0 % Previous 30: 1.1 % Previous 30: 0.0 % Previous 30: 5.1 % Previous 30: 2.4 % Previous 15: 17.1 % Previous 15: 5.8 % Previous 15: 6.8 % Previous 15: 1.0 % Previous 15: 3.7 % Previous 15: 6.5 %
Data DatePrevious 15Previous 30Previous 60Previous 90
2/1/2016 8 / 124
(6.5 %)
3 / 124
(2.4 %)
4 / 124
(3.2 %)
7 / 124
(5.7 %)
3/1/2016 5 / 137
(3.7 %)
7 / 137
(5.1 %)
3 / 137
(2.2 %)
4 / 137
(2.9 %)
4/1/2016 1 / 104
(1.0 %)
0 / 104
(0.0 %)
1 / 104
(1.0 %)
2 / 104
(1.9 %)
5/1/2016 6 / 88
(6.8 %)
1 / 88
(1.1 %)
5 / 88
(5.7 %)
3 / 88
(3.4 %)
6/1/2016 7 / 120
(5.8 %)
0 / 120
(0.0 %)
3 / 120
(2.5 %)
1 / 120
(0.8 %)
7/1/2016 73 / 428
(17.1 %)
14 / 428
(3.3 %)
5 / 428
(1.2 %)
4 / 428
(0.9 %)
Previous 90: 1.7 % Previous 90: 0.3 % Previous 90: 1.1 % Previous 90: 1.1 % Previous 90: 1.1 % Previous 90: 0.3 % Previous 60: 0.0 % Previous 60: 3.0 % Previous 60: 1.9 % Previous 60: 2.4 % Previous 60: 1.6 % Previous 60: 1.4 % Previous 30: 1.2 % Previous 30: 0.3 % Previous 30: 1.3 % Previous 30: 1.6 % Previous 30: 1.1 % Previous 30: 1.4 % Previous 15: 10.4 % Previous 15: 7.5 % Previous 15: 13.1 % Previous 15: 14.6 % Previous 15: 7.5 % Previous 15: 7.8 % Previous 90: 1.7 % Previous 90: 0.3 % Previous 90: 1.1 % Previous 90: 1.1 % Previous 90: 1.1 % Previous 90: 0.3 % Previous 60: 0.0 % Previous 60: 3.0 % Previous 60: 1.9 % Previous 60: 2.4 % Previous 60: 1.6 % Previous 60: 1.4 % Previous 30: 1.2 % Previous 30: 0.3 % Previous 30: 1.3 % Previous 30: 1.6 % Previous 30: 1.1 % Previous 30: 1.4 % Previous 15: 10.4 % Previous 15: 7.5 % Previous 15: 13.1 % Previous 15: 14.6 % Previous 15: 7.5 % Previous 15: 7.8 %
Data DatePrevious 15Previous 30Previous 60Previous 90
2/1/2016 23 / 296
(7.8 % )
4 / 296
(1.4 % )
4 / 296
(1.4 % )
1 / 296
(0.3 % )
3/1/2016 28 / 373
(7.5 % )
4 / 373
(1.1 % )
6 / 373
(1.6 % )
4 / 373
(1.1 % )
4/1/2016 54 / 371
(14.6 % )
6 / 371
(1.6 % )
9 / 371
(2.4 % )
4 / 371
(1.1 % )
5/1/2016 49 / 374
(13.1 % )
5 / 374
(1.3 % )
7 / 374
(1.9 % )
4 / 374
(1.1 % )
6/1/2016 25 / 333
(7.5 % )
1 / 333
(0.3 % )
10 / 333
(3.0 % )
1 / 333
(0.3 % )
7/1/2016 36 / 346
(10.4 % )
4 / 346
(1.2 % )
0 / 346
(0.0 % )
6 / 346
(1.7 % )
CUSTOMER SATISFACTION
Average customer satisfaction score for persons receiving Crisis Services on a 1 to 5 scale
4.4314 4.2542 4.1839 4.1782 4.1985 4.3984 4.4314 4.2542 4.1839 4.1782 4.1985 4.3984 3.8839 3.89 4.2043 4.4313 4.1738 4.3792 3.8839 3.89 4.2043 4.4313 4.1738 4.3792

Crisis, Residential/Respite and Capacity Data

Crisis Crisis Residential/Respite
ACCESS
Timeliness of crisis contact - Percentage of walk-ins seen within 24 hours of referral receipt
66.67 % 77.78 % 77.78 % 100.00 % 92.31 % 100.00 % 66.67 % 77.78 % 77.78 % 100.00 % 92.31 % 100.00 %
83.33 % 25.00 % 30.00 % 66.67 % 57.14 % 36.84 % 83.33 % 25.00 % 30.00 % 66.67 % 57.14 % 36.84 %
ENGAGEMENT
Engagement in treatment and planning process - Percentage of clients who participated in treatment planning
95.83 % 88.89 % 100.00 % 85.71 % 84.62 % 88.46 % 95.83 % 88.89 % 100.00 % 85.71 % 84.62 % 88.46 % 50.00 % 87.50 % 90.00 % 88.89 % 100.00 % 100.00 % 50.00 % 87.50 % 90.00 % 88.89 % 100.00 % 100.00 %
Voluntary engagement in crisis stabilization services - Percent of clients who voluntarily engage in crisis services
79.17 % 88.89 % 100.00 % 100.00 % 100.00 % 100.00 % 79.17 % 88.89 % 100.00 % 100.00 % 100.00 % 100.00 %  
OUTCOMES
Outcome of Crisis Services - Percentage of crisis stabilization services that result in a critical incident, to be reported in line with OBH Critical Incident policy
0.00 % 0.00 % 0.00 % 0.00 % 0.00 % 0.00 % 0.00 % 0.00 % 0.00 % 0.00 % 0.00 % 0.00 % 0.00 % 12.50 % 0.00 % 0.00 % 0.00 % 0.00 % 0.00 % 12.50 % 0.00 % 0.00 % 0.00 % 0.00 %
Outcome of Services - Percentage of crisis stabilization services that result in:
Select Crisis Outcome:

Other: 4.17 % Other: 0.00 % Other: 0.00 % Other: 2.86 % Other: 0.00 % Other: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % Detox: 0.00 % Detox: 0.00 % Detox: 0.00 % Detox: 0.00 % Detox: 3.85 % Detox: 0.00 % ATU: 8.33 % ATU: 0.00 % ATU: 11.11 % ATU: 11.43 % ATU: 15.38 % ATU: 11.54 % Psychiatric: 0.00 % Psychiatric: 11.11 % Psychiatric: 11.11 % Psychiatric: 5.71 % Psychiatric: 7.69 % Psychiatric: 7.69 % Discharge Other: 4.17 % Discharge Other: 11.11 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Home: 50.00 % Discharge Home: 22.22 % Discharge Home: 33.33 % Discharge Home: 71.43 % Discharge Home: 57.69 % Discharge Home: 57.69 % MH Referral: 41.67 % MH Referral: 0.00 % MH Referral: 0.00 % MH Referral: 5.71 % MH Referral: 3.85 % MH Referral: 0.00 % ER: 0.00 % ER: 0.00 % ER: 0.00 % ER: 0.00 % ER: 0.00 % ER: 0.00 % Respite: 33.33 % Respite: 55.56 % Respite: 44.44 % Respite: 2.86 % Respite: 7.69 % Respite: 23.08 % First Responder: 0.00 % First Responder: 0.00 % First Responder: 0.00 % First Responder: 0.00 % First Responder: 0.00 % First Responder: 0.00 % Other: 4.17 % Other: 0.00 % Other: 0.00 % Other: 2.86 % Other: 0.00 % Other: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % Detox: 0.00 % Detox: 0.00 % Detox: 0.00 % Detox: 0.00 % Detox: 3.85 % Detox: 0.00 % ATU: 8.33 % ATU: 0.00 % ATU: 11.11 % ATU: 11.43 % ATU: 15.38 % ATU: 11.54 % Psychiatric: 0.00 % Psychiatric: 11.11 % Psychiatric: 11.11 % Psychiatric: 5.71 % Psychiatric: 7.69 % Psychiatric: 7.69 % Discharge Other: 4.17 % Discharge Other: 11.11 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Home: 50.00 % Discharge Home: 22.22 % Discharge Home: 33.33 % Discharge Home: 71.43 % Discharge Home: 57.69 % Discharge Home: 57.69 % MH Referral: 41.67 % MH Referral: 0.00 % MH Referral: 0.00 % MH Referral: 5.71 % MH Referral: 3.85 % MH Referral: 0.00 % ER: 0.00 % ER: 0.00 % ER: 0.00 % ER: 0.00 % ER: 0.00 % ER: 0.00 % Respite: 33.33 % Respite: 55.56 % Respite: 44.44 % Respite: 2.86 % Respite: 7.69 % Respite: 23.08 % First Responder: 0.00 % First Responder: 0.00 % First Responder: 0.00 % First Responder: 0.00 % First Responder: 0.00 % First Responder: 0.00 %
Select Respite Outcome: 

Other: 83.33 % Other: 87.50 % Other: 100.00 % Other: 100.00 % Other: 92.86 % Other: 89.47 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Home: 16.67 % Discharge Home: 0.00 % Discharge Home: 0.00 % Discharge Home: 0.00 % Discharge Home: 0.00 % Discharge Home: 0.00 % ATU: 0.00 % ATU: 0.00 % ATU: 0.00 % ATU: 0.00 % ATU: 0.00 % ATU: 0.00 % Psychiatric: 0.00 % Psychiatric: 0.00 % Psychiatric: 0.00 % Psychiatric: 0.00 % Psychiatric: 0.00 % Psychiatric: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 7.14 % CSU: 10.53 % Other: 83.33 % Other: 87.50 % Other: 100.00 % Other: 100.00 % Other: 92.86 % Other: 89.47 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % CCB: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % IDD: 0.00 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Other: 0.00 % Discharge Home: 16.67 % Discharge Home: 0.00 % Discharge Home: 0.00 % Discharge Home: 0.00 % Discharge Home: 0.00 % Discharge Home: 0.00 % ATU: 0.00 % ATU: 0.00 % ATU: 0.00 % ATU: 0.00 % ATU: 0.00 % ATU: 0.00 % Psychiatric: 0.00 % Psychiatric: 0.00 % Psychiatric: 0.00 % Psychiatric: 0.00 % Psychiatric: 0.00 % Psychiatric: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 0.00 % CSU: 7.14 % CSU: 10.53 %
Decrease in suicidal risk - Percentage of suicidal clients who reduced their suicidal risk per crisis episode
Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 42.9 % Age 27-64: 0.0 % Age 27-64: 50.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 50.0 % Age 22-26: 0.0 % Age 22-26: 50.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 100.0 % Age 18-21: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 100.0 % Age 13-17: 100.0 % Age 13-17: 0.0 % Age 13-17: 100.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 100.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 42.9 % Age 27-64: 0.0 % Age 27-64: 50.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 50.0 % Age 22-26: 0.0 % Age 22-26: 50.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 100.0 % Age 18-21: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 100.0 % Age 13-17: 100.0 % Age 13-17: 0.0 % Age 13-17: 100.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 100.0 % Age 0-12: 0.0 % Age 0-12: 0.0 %
 0-1213-1718-2122-2627-6465-7475+Unknown
2/1/2016 0 / 0
(0.0 %)
1 / 1
(100.0 %)
0 / 0
(0.0 %)
1 / 2
(50.0 %)
2 / 4
(50.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
3/1/2016 0 / 0
(0.0 %)
0 / 1
(0.0 %)
1 / 1
(100.0 %)
0 / 1
(0.0 %)
0 / 3
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
4/1/2016 1 / 1
(100.0 %)
3 / 3
(100.0 %)
0 / 0
(0.0 %)
1 / 2
(50.0 %)
3 / 7
(42.9 %)
0 / 1
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
5/1/2016 0 / 0
(0.0 %)
2 / 2
(100.0 %)
0 / 1
(0.0 %)
0 / 0
(0.0 %)
0 / 1
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
6/1/2016 0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
7/1/2016 0 / 0
(0.0 %)
0 / 1
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 4
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)

Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 100.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 100.0 % Age 22-26: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 100.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 65-74: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 100.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 100.0 % Age 22-26: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 100.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 %
 0-1213-1718-2122-2627-6465-7475+Unknown
2/1/2016 0 / 0
(0.0 %)
0 / 1
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
1 / 1
(100.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
3/1/2016 0 / 0
(0.0 %)
0 / 1
(0.0 %)
0 / 0
(0.0 %)
1 / 1
(100.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
4/1/2016 0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
5/1/2016 0 / 0
(0.0 %)
1 / 1
(100.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
6/1/2016 0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
7/1/2016 0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)

Follow through with referral - Percentage of clients who made appointment at the service for which they received referral
95.83 % 77.78 % 100.00 % 97.14 % 100.00 % 100.00 % 95.83 % 77.78 % 100.00 % 97.14 % 100.00 % 100.00 % 0.00 % 50.00 % 90.00 % 44.44 % 64.29 % 78.95 % 0.00 % 50.00 % 90.00 % 44.44 % 64.29 % 78.95 %
Previous crisis contact - Percentage of clients by age category who have had a previous contact within the last 90 days
Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-75: 0.0 % Age 65-75: 100.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 27-64: 5.3 % Age 27-64: 0.0 % Age 27-64: 33.3 % Age 27-64: 0.0 % Age 27-64: 7.7 % Age 27-64: 20.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 25.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 16.7 % Age 0-12: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-75: 0.0 % Age 65-75: 100.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 27-64: 5.3 % Age 27-64: 0.0 % Age 27-64: 33.3 % Age 27-64: 0.0 % Age 27-64: 7.7 % Age 27-64: 20.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 25.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 16.7 % Age 0-12: 0.0 %
 0-1213-1718-2122-2627-6465-7475+Unknown
2/1/2016 0 / 3
(0.0 %)
0 / 2
(0.0 %)
0 / 1
(0.0 %)
0 / 4
(0.0 %)
2 / 10
(20.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
3/1/2016 1 / 6
(16.7 %)
0 / 3
(0.0 %)
0 / 2
(0.0 %)
0 / 1
(0.0 %)
1 / 13
(7.7 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
4/1/2016 0 / 6
(0.0 %)
0 / 7
(0.0 %)
0 / 3
(0.0 %)
1 / 4
(25.0 %)
0 / 11
(0.0 %)
0 / 2
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
5/1/2016 0 / 0
(0.0 %)
0 / 2
(0.0 %)
0 / 1
(0.0 %)
0 / 0
(0.0 %)
1 / 3
(33.3 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
6/1/2016 0 / 1
(0.0 %)
0 / 2
(0.0 %)
0 / 1
(0.0 %)
0 / 2
(0.0 %)
0 / 2
(0.0 %)
1 / 1
(100.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
7/1/2016 0 / 0
(0.0 %)
0 / 2
(0.0 %)
0 / 2
(0.0 %)
0 / 0
(0.0 %)
1 / 19
(5.3 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 14.3 % Age 27-64: 50.0 % Age 27-64: 20.0 % Age 27-64: 33.3 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 14.3 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age Unknown: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 75+: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 65-75: 0.0 % Age 27-64: 0.0 % Age 27-64: 0.0 % Age 27-64: 14.3 % Age 27-64: 50.0 % Age 27-64: 20.0 % Age 27-64: 33.3 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 22-26: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 18-21: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 0.0 % Age 13-17: 14.3 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 % Age 0-12: 0.0 %
 0-1213-1718-2122-2627-6465-7475+Unknown
2/1/2016 0 / 0
(0.0 %)
1 / 7
(14.3 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
2 / 6
(33.3 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
3/1/2016 0 / 3
(0.0 %)
0 / 1
(0.0 %)
0 / 3
(0.0 %)
0 / 2
(0.0 %)
1 / 5
(20.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
4/1/2016 0 / 1
(0.0 %)
0 / 2
(0.0 %)
0 / 1
(0.0 %)
0 / 2
(0.0 %)
1 / 2
(50.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
5/1/2016 0 / 0
(0.0 %)
0 / 2
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
1 / 7
(14.3 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
6/1/2016 0 / 1
(0.0 %)
0 / 2
(0.0 %)
0 / 0
(0.0 %)
0 / 2
(0.0 %)
0 / 3
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
7/1/2016 0 / 0
(0.0 %)
0 / 1
(0.0 %)
0 / 0
(0.0 %)
0 / 1
(0.0 %)
0 / 4
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
0 / 0
(0.0 %)
Previous Contact within the previous 15 days / 30 days / 60 days / 90 days
Previous 90: 0.0 % Previous 90: 11.1 % Previous 90: 0.0 % Previous 90: 0.0 % Previous 90: 7.7 % Previous 90: 0.0 % Previous 60: 4.2 % Previous 60: 0.0 % Previous 60: 0.0 % Previous 60: 0.0 % Previous 60: 0.0 % Previous 60: 3.9 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 15: 4.2 % Previous 15: 0.0 % Previous 15: 22.2 % Previous 15: 2.9 % Previous 15: 0.0 % Previous 15: 23.1 % Previous 90: 0.0 % Previous 90: 11.1 % Previous 90: 0.0 % Previous 90: 0.0 % Previous 90: 7.7 % Previous 90: 0.0 % Previous 60: 4.2 % Previous 60: 0.0 % Previous 60: 0.0 % Previous 60: 0.0 % Previous 60: 0.0 % Previous 60: 3.9 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 15: 4.2 % Previous 15: 0.0 % Previous 15: 22.2 % Previous 15: 2.9 % Previous 15: 0.0 % Previous 15: 23.1 %
Data DatePrevious 15Previous 30Previous 60Previous 90
2/1/2016 6 / 26
(23.1 %)
0 / 26
(0.0 %)
1 / 26
(3.9 %)
0 / 26
(0.0 %)
3/1/2016 0 / 26
(0.0 %)
0 / 26
(0.0 %)
0 / 26
(0.0 %)
2 / 26
(7.7 %)
4/1/2016 1 / 35
(2.9 %)
0 / 35
(0.0 %)
0 / 35
(0.0 %)
0 / 35
(0.0 %)
5/1/2016 2 / 9
(22.2 %)
0 / 9
(0.0 %)
0 / 9
(0.0 %)
0 / 9
(0.0 %)
6/1/2016 0 / 9
(0.0 %)
0 / 9
(0.0 %)
0 / 9
(0.0 %)
1 / 9
(11.1 %)
7/1/2016 1 / 24
(4.2 %)
0 / 24
(0.0 %)
1 / 24
(4.2 %)
0 / 24
(0.0 %)
Previous 90: 0.0 % Previous 90: 0.0 % Previous 90: 0.0 % Previous 90: 0.0 % Previous 90: 0.0 % Previous 90: 0.0 % Previous 60: 0.0 % Previous 60: 0.0 % Previous 60: 0.0 % Previous 60: 0.0 % Previous 60: 7.1 % Previous 60: 5.3 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 15: 0.0 % Previous 15: 0.0 % Previous 15: 10.0 % Previous 15: 11.1 % Previous 15: 0.0 % Previous 15: 36.8 % Previous 90: 0.0 % Previous 90: 0.0 % Previous 90: 0.0 % Previous 90: 0.0 % Previous 90: 0.0 % Previous 90: 0.0 % Previous 60: 0.0 % Previous 60: 0.0 % Previous 60: 0.0 % Previous 60: 0.0 % Previous 60: 7.1 % Previous 60: 5.3 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 30: 0.0 % Previous 15: 0.0 % Previous 15: 0.0 % Previous 15: 10.0 % Previous 15: 11.1 % Previous 15: 0.0 % Previous 15: 36.8 %
Data DatePrevious 15Previous 30Previous 60Previous 90
2/1/2016 7 / 19
(36.8 % )
0 / 19
(0.0 % )
1 / 19
(5.3 % )
0 / 19
(0.0 % )
3/1/2016 0 / 14
(0.0 % )
0 / 14
(0.0 % )
1 / 14
(7.1 % )
0 / 14
(0.0 % )
4/1/2016 1 / 9
(11.1 % )
0 / 9
(0.0 % )
0 / 9
(0.0 % )
0 / 9
(0.0 % )
5/1/2016 1 / 10
(10.0 % )
0 / 10
(0.0 % )
0 / 10
(0.0 % )
0 / 10
(0.0 % )
6/1/2016 0 / 8
(0.0 % )
0 / 8
(0.0 % )
0 / 8
(0.0 % )
0 / 8
(0.0 % )
7/1/2016 0 / 6
(0.0 % )
0 / 6
(0.0 % )
0 / 6
(0.0 % )
0 / 6
(0.0 % )
CUSTOMER SATISFACTION
Average customer satisfaction score for persons receiving Crisis Services on a 1 to 5 scale
4 4.25 4.7143 4.2059 4.3462 4.5385 4 4.25 4.7143 4.2059 4.3462 4.5385 3.8 4.2857 4.625 4.375 4.2727 4.7857 3.8 4.2857 4.625 4.375 4.2727 4.7857
CAPACITY
Capacity - Percent of contractually available beds utilized
3.93 % 0.10 % 0.00 % 0.00 % 0.00 % 0.00 % 3.93 % 0.10 % 0.00 % 0.00 % 0.00 % 0.00 % 11.83 % 0.00 % 0.00 % 0.00 % 0.00 % 0.00 % 11.83 % 0.00 % 0.00 % 0.00 % 0.00 % 0.00 %

If you have questions about the data you see here or the program please call our contact center at (719) 572-6100, ask for Barbara Kleve.